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What are the delivery times?

Delivery time depends on the carrier selected.

By selecting Colissimo, the delivery time is 2 to 5 working days.

By selecting Mondial Relay, the delivery time is 3 to 6 working days depending on the destination.

Delivery may be delayed due to exceptional circumstances.

How do I track my order?

After processing your order, you will receive an email containing your package's shipping number.

Once we have forwarded the package to the sender, you will then be able to check its tracking.

How do I return my order?

The buyer has a period of fourteen days from receipt of the products to exercise his right of withdrawal without having to provide reasons or pay penalties.

Items will be refunded if, and only if, they are returned in the same condition and in their original packaging.

- Please include the return form that you will print in the return package. Click here to download the return form .

- Returns are made via Colissimo at your expense. You can check current Colissimo rates at your post office or online. Fees vary depending on the weight of the package.

- The company is not responsible for loss or damage to returned packages.

- Please contact us via the contact section of the website to obtain the shipping address for the packages.

How long does it take to get a refund?

After receiving your package, we will process your return within two business days. You will be notified by email when your return has been processed and your refund has been processed.

The refund will take up to 14 days, not including your bank's processing time.

If you paid for your order using a gift card, the refund will be issued in the form of a store voucher.